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Calle Mirador, 91 Av Norte, San Salvador
Sales@thevirtualbuddy.com , info@thevirtualbuddy.com
Ph: +1 (347) 973-7891
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Terms & Conditions

OBJECTIVE - CONTRACTUAL SET - APPLICATION FIELD

The Virtual Buddy is a company specialized in web development, professional agenda management, accounting, sales, customer service, marketing, social networks, graphic design, Community management, professional engineering, health and environmental services.

SERVICE PROVISION OF THE VIRTUAL BUDDY

The services to which the client has subscribed to implement the communication plan.

 

The Virtual Buddy presents services at a specific price in the conditions. The price is fixed, firm and not willing to change during the term of the contract, unless otherwise specified; Any price, quantity or sum stipulated in the contract is expressed in dollars.

PAYMENT METHOD - BREACH OF PAYMENT

The monthly price of The Virtual Buddy services will be paid each month up front/in advance by the client during the term of the contract, on the date indicated in the special conditions. The payment agreement is agreed with the client and The Virtual Buddy invoices are payable at the time of receipt.

 

In case of non-payment of any sum at the expiration of the date indicated in the special conditions, The Virtual Buddy will automatically charge the Customer for late payment interest, at the annual rate, of twenty percent (20%), capitalized daily, without notice or delay. This interest accrues in full and is automatically acquired by The Virtual Buddy, without formality or notice, and without prejudice to any other action that The Virtual Buddy may bring against the Client.

 

In case of late payment, The Virtual Buddy reserves the right to demand payment by bank withdrawal to the customer. In the absence of acceptance by the Client, The Virtual Buddy reserves the right to suspend its services. If the Client does not make a payment on the expiration date, he will lose the right and the outstanding balance of the Contract price will expire and will be payable in full, as if it were due, without prejudice to any other action that The Virtual Buddy may file against the Client.

 

The Virtual Buddy will not be obliged to provide the services requested by the Client if he does not pay the price agreed in the Conditions and in accordance with the terms and conditions indicated above in this document. In case of breach of the payment terms agreed in these terms or Contract, The Virtual Buddy will have the right to suspend or cancel the provision of services in progress.

TRAINING AND ROLLOVER HOURS

Training

After the Client makes his first payment for any of our plans, they will be entitled to a period of time stipulated below, without any additional charges so that the Client can provide training/onboarding for their virtual assistant.

If you need more hours to train your assistant this will count as paid hours.

 

Mini Buddy: 4 business hours maximum.
Essential Buddy: 8 business hours maximum.
Handy Buddy: 12 business hours maximum.
Full Time Buddy: 24 business hours maximum.

 

Rollover Hours

The rollover hours will be limited within the chosen plan by the client as shown below, totally free for the next month if the total hours in the plan were not used by the virtual assistant.

 

Mini Buddy: 2 hours rollover limit.
Essential Buddy: 5 hours rollover limit.
Handy Buddy: 10 hours rollover limit.
Full-Time Buddy: 20 hours rollover limit.

 

If you need extra hours please don't heasite to contact us.

PHONE NUMBER - FREE US CALLS

Each plan chosen by the client includes a US telephone number owned by The Virtual Buddy and established by The Virtual Buddy with a New York area code solely for communication between the Client and the virtual assistant, thus facilitating their communication.

 

Free calls is understood to be outgoing calls from the number owned by The Virtual Buddy to which the virtual assistant has been assigned.

REIMBURSEMENT

To guarantee the protection and satisfaction of our clients, The Virtual Buddy offers a money back guarantee policy within a period of 5 days from the first payment. The Virtual Buddy is not responsible for returns requested after this time period.

The refund request must be submitted only through our email at info@thevirtualbuddy.com

If your request is approved, your money will be refunded within a maximum period of 30 business days.

Keep in mind that upon receiving approval for your refund, you are obligated to eliminate or restrict any access or sensitive information to which The Virtual Buddy or its collaborators have access to.

The refund will be made only for the value of the service, any other type of expense outside the value of the contracted service, including the transaction fee of the payment method chosen by the client, are not refundable.

DURATION - RESILIATION

The contract is concluded for the period of the plan that the client has taken, which appears in the contract and has been agreed by both parties, either in months or years. The agreement enters into force and is final and irrevocable between The Virtual Buddy and the client, as of the date of the agreement.    

 

In the case of companies; the insolvency, the voluntary or forced bankruptcy of the Client, the Client's proposal to its creditors, the transfer of its assets, the abandonment of the business, the liquidation before the full fulfillment of its obligations, the sale, assignment or transfer of its Rights under the Contract without having previously obtained the written authorization of The Virtual Buddy, shall be construed as a breach of the provisions of this document and shall imply the right of The Virtual Buddy to terminate the Contract automatically by sending a notification.

 

In the event that the Client breaches any of its obligations arising under the Contract, all amounts owed by the Client to The Virtual Buddy will be payable immediately, including periodic payments during the term of the Contract. In addition, the Client will be liable to the virtual buddy for a fine of $899.00 payable at the first request and in full right, without prejudice to any other right or claim of the virtual buddy.

OBLIGATION OF CONTRIBUTION OF MEDIA - RESPONSIBILITY - GUARANTEE

In no case will The Virtual Buddy be responsible for any punitive, late charge, direct or indirect damage; including, but not limited to loss of data, loss of income or profits, business interruption, financial loss, loss of profits or failure to realize projected savings, even if The Virtual Buddy has been advised of such damages. The Client is solely responsible for the choice of the products or services and the results he wishes to obtain when using them, even if the Client has notified The Virtual Buddy of his objectives.

THE CUSTOMER'S COMMITMENT

The client is responsible for performing, for their part, the procedures, declarations, requests for legal and / or administrative authorizations to be able to carry out their activities legally and in compliance with the prevailing laws and regulations.

 

The Client declares that he has complied with all legal requirements regarding personal data, access to information, protection of privacy and confidentiality of personal data. The Client acknowledges that he is solely responsible for the content provided to The Virtual Buddy, both in terms of its legality and the reliability of the information.

 

The client is editor of the contents; Therefore, it undertakes and is responsible for respecting the provisions regarding intellectual property, respect for intellectual property, respect for privacy, protection of confidential information and all provisions aimed at ensuring the protection of public order.

 

The client acknowledges that The Virtual Buddy cannot exercise control over the legality of the contents and uncommits to perform said control by himself. The customer acknowledges that The Virtual Buddy has no control over the data processed, used and provided by the customer.

 

The client commits to correct and modify any information deemed illegal, In the event of failure to comply with such diligence, The Virtual Buddy reserves the right to suspend, without delay and without prior notice, the accessibility of the Client's service until it is fully compliant, without this giving rise to any type of refund or compensation.

 

The Client commits to indemnify and keep The Virtual Buddy harmless in case of any claim, lawsuit, action, lawsuit and judicial and extrajudicial costs of consultation, regardless of whether the case is substantiated or not and of any judgment and compensation for damages and detriments caused to any person or corporation due to the breach by the Client of the legality or the informative reliability of the contents delivered to The Virtual Buddy for the provision of services.

 

The Virtual Buddy does not guarantee that the domain name and / or published content does not conflict with any copyright, trademark, company name, design or model registered or commercially exploited by a third party. That is why it is the responsibility of the client to carry out the verification so that such conflicts can be avoided and the client commits to keep The Virtual Buddy out of any claim or appeal that may be presented regarding this point.

OVERWHELMING FORCE

A party is not considered to have breached its obligations and is not liable for damages or delays if said defects, damages or delays arise from a fortuitous or overwhelming force case. Damage, strikes, transportation breakdowns, accidents, natural phenomena or serious events beyond the control of The Virtual Buddy that prevent or hinder the fulfillment of their obligations are assimilated to these events of overwhelming force.

INDEPENDENT CONTRACTORS

The parties acknowledge that they act as independent contractors and that nothing in these Terms or Contract shall be construed as a modification, intentional or factual, of their status, partnership, joint venture of any kind between the Client and The Virtual Buddy.

 

Each of the parties has full control over the manner and means of fulfilling their obligations under these Terms or Contract. Nothing in these Terms or Contract shall be construed to allow one of the parties to require the other party to do something that may have the effect of compromising its status as an independent contractor or that is contrary to the law.

 

Neither party has the right or authority, express or implied, to create, assume or accept on behalf of the other party any obligation or responsibility towards third parties other than the provisions of this agreement. 

LITIGATION - APPLICABLE LAW

The Terms or the Contract, in any act that results from it, will be governed and interpreted in accordance with the laws of El Salvador, and any dispute arising therefrom will be resolved under the laws and courts of El Salvador, excluding any other right or jurisdiction.

 

In case of legal action or any other action aimed at recovering claims from The Virtual Buddy, the citation costs, legal fees, as well as attorneys and sheriffs fees and all accessory costs will be absorbed by the Client, as well as the costs related to or resulting from the breach by the Client towards The Virtual Buddy or third parties that are affected by the client's actions or their obligations under the Contract.

GENERAL PROVISIONS

In the event that, for any reason, any of the provisions of these Terms and Conditions and, in general, of the Contract, is considered illegal, inoperative, void or unreasonable, as whole or by part, will not affect the validity of this contract, and the remaining provisions will remain in full effect and will be applicable as if these Terms and Conditions or the Contract had been concluded without the invalid provision. The provision declared invalid shall be replaced by a valid provision as similar as possible.

 

All written notices should be sent or delivered to The Virtual Buddy at the following address: info@thevirtualbuddy.com, or if verbal by phone at (+1 929 481 3503). Notices sent by certified mail at the time of receipt will be considered as received.         

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