Frequently Asked Questions
The question here should be “what can’t my VA do for me?” Your VA will be capable of completing almost any task, even if it’s a personal errand.
Our team is located in El Salvador, but we can assure you that location will not be a problem.
Our business hours are Monday – Friday from 7:00 am to 6:00 pm (MTD). If you need a VA outside those hours please don’t hesitate to contact us.
Whatever is easier for you! Email, Hangouts, Skype, or any other communication channel of your preference.
This is optional! We can make a contract to leave record of what has been agreed.
Yes, if you would like to cancel your subscription you may email us at info@thevirtualbuddy.com with a cancelation request.
Of course! If a buddy of yours gets any of our plans, we will provide you with an additional 15% off on your next payment.
Yes, we make sure each VA has a highly equipped workstation.
Yes, you may upgrade to another plan. No additional fees or charges will apply for this.
A sales rep. will contact you to let you know and offer to pause the service or upgrade to another plan with additional hours.
We can send you a weekly report of the amount of completed or pending activities or we can offer time tracking software such as Time Doctor.
Our team is experienced in using Microsoft Office, CRM’s, Phone Softwares, and much more!
All of our team members go through a few tests to make sure they have a proficient English level both written and spoken. Additionally, most of our VA’s have lived or studied in the U.S.
We truly believe in teamwork and know that each person has different skills. Your VA will look for help from a team member that may have more knowledge on certain tasks.
Yes, each plan that we have available has its own time limit of unused hours that can be rolled over to the next month.
Yes, you may hire as many VA’s as you would like for different areas in your business.
You may complete the payment through PayPal or Credit Card. Once done, you will receive a confirmation email so that you can start assigning tasks.
Based on your needs, we will assign the best available candidate. Additionally, you may interview the VA before assigning tasks.
We highly recommend using WordPress but if you require us to use HTML or JavaScript we’ll gladly do it!
Most of our projects are done using Bluehost because they work with WordPress and make easy management of your site, but we also use GoDaddy, which is recommended for some users.
We can help with no problem if it’s a small change. There may be an additional fee for bigger changes.
We create passwords while the site is in our possession. When we deliver it, we recommend you to change them. We will show you where all the registered accounts are and delete the existing ones so you can create new accounts for your team.